Hey there! Remember the last time you reached out to a company and got a robotic reply? Yeah, we hate that too. At Shoeedges, every email is read by a real person—usually me (the founder) or someone on our small but mighty team. We might not be the biggest shop out there, but we take pride in treating every customer like family.
Fun story: Back in 2020, a customer named Sarah emailed us at 2 AM complaining about a sizing issue. I was awake (thanks, insomnia!) and replied right away. We ended up redesigning our sizing chart because of her feedback. That’s the kind of stuff that keeps us going—your thoughts actually shape what we do.
Got a question? A rant? A brilliant idea for our next product? Here’s how to reach us:
P.S. If you’re emailing about an order, include your order #. It’ll help us help you faster. And no, we won’t ghost you—promise.
Honestly? Because we’re nerds about shoes. Want to debate the merits of cork vs. foam insoles? Need advice for wide feet? Just miss human connection after too many automated chats? Hit us up. We’re here, we’re awkwardly enthusiastic, and we’ve got your back (and your feet).
